Live Chat Overview
Our new website-based live chat service is available 24/7 and aims to capture and convert more qualified leads for your business. Our team of industry-trained agents, fluent in both Spanish and English, will interact with your website visitors in real-time to provide excellent customer service and answer their queries promptly.
Demand from Consumers
Consumers Want to Chat:
While 89% of consumers would like to use messaging to communicate with businesses, only 48% of businesses are equipped to connect with customers through a message.
Shift to Text-Based Communication Preferences:
The average American spends 26 minutes texting versus 6 minutes on a phone call.
Messaging Means Business:
53% say they are more likely to shop with a business they can message directly.
Why Live Chat?
%
40% Increase in Online leads With Live Chat
Why Outsource Live Chat?
42% of leads are captured outside of normal business hours.
On average, the likelihood of conversion drops nearly 8% for every additional 30 seconds of response time.
21% of live chat sessions are completely unanswered by businesses.
Pay For Performance
There is a modest installation fee for our live chat service and then a cost per lead. You can set your budget for how much you want to spend on leads each month!
We define a lead as qualified when: